Terms of Service

Overview

Lura Luxe is a Nairobi-based fashion house offering timeless, feminine clothing and accessories. These terms apply to your use of our website and any order you place with us.

Orders & acceptance

Placing an order is an offer to buy. An order is accepted once we confirm it and your payment is received. We may decline or cancel an order — for example, if an item is out of stock or a pricing error occurs — and will refund any payment already made.

Pricing & payment

All prices are listed in Kenyan Shillings (KES). We accept M-Pesa and card payments through Pesapal, as well as WhatsApp orders. Prices and promotions may change at any time, but changes will not affect orders already confirmed.

Shipping

Delivery areas, fees, and timelines are described on our Shipping & Returns page, which forms part of these terms.

Returns

Returns and exchanges are handled in line with our Shipping & Returns policy. For hygiene reasons, opened or used lingerie and certain accessories cannot be returned.

Product information

We photograph our products honestly and show colours as accurately as possible. Slight variation in colour can occur due to screens and lighting.

Limitation of liability

To the extent permitted by law, Lura Luxe is not liable for indirect or consequential loss arising from use of the site or our products. Always review product details and size guides before ordering.

Governing law

These terms are governed by the laws of Kenya, and any disputes are subject to the jurisdiction of the Kenyan courts.

Contact

For any questions about these terms, email us at orders@luraluxe.ke.